IT Service Management for small and medium service providers.

It has always been a challenge for small and medium IT service providers and freelancers to manage their offerings in an efficient manner. They need to manage their internal processes, leads, project development, project delivery, meet deadlines, keep customers happy and keep track of their expenses and revenue. Most such companies today utilize multiple software tools to achieve this objective which are both expensive and difficult to integrate.

Realizing this problem for myself i developed a tool for myself and my team which enables me to handle most business activities in an integrated manner. It proved extremely useful. Then the thought occurred to me as to why not share it with other companies like myself. so i decided to make this tool public at a perfectly affordable price. if you wish to have a look at this tool visit - www.servicedesktop.com

I used to bid on several freelance marketplaces and it was difficult for me to remember all the bids that i had placed and their deadlines. coupled with this the login information on various websites that i visit frequently became a problem. So i centered my tool around these objectives. I added project management, billing , invoicing and expense calculation to it and i had a perfect tool for my requirements.

Later on, i realized as to why not manage my contacts and schedules as well with this tool. Hence i added contact management, time scheduling, document management to this tool.

The icing on the cake came in the form of service management. My customers frequently emailed me regarding change requests, bugs, new requirements and other issues in their projects. So i decided to add a service management module to it in order to handle customer change requests, new requirements and issue / bug tracking.
Now i had a perfect tool to manage my it service business.

Now i wish to share it with other companies and individuals who share the same challenges as i faced.

have a look at it and send your comments - http://www.servicedesktop.com

Introduction

Hi Folks...

The IT Service business worldwide is booming particularly service providers in countries like India, Philippines, Romania and Ukraine several small and medium IT companies are doing well. My blog is centered around discussions on problems faced by small and medium IT service providers and how they manage their business. I shall discuss opportunities, management ideas, customer service methods, software product development, online software marketing and a host of other topics related to the information technology business. your thoughts and suggestions are welcome.