It has always been a challenge for small and medium IT service providers and freelancers to manage their offerings in an efficient manner. They need to manage their internal processes, leads, project development, project delivery, meet deadlines, keep customers happy and keep track of their expenses and revenue. Most such companies today utilize multiple software tools to achieve this objective which are both expensive and difficult to integrate.
Realizing this problem for myself i developed a tool for myself and my team which enables me to handle most business activities in an integrated manner. It proved extremely useful. Then the thought occurred to me as to why not share it with other companies like myself. so i decided to make this tool public at a perfectly affordable price. if you wish to have a look at this tool visit - www.servicedesktop.com
I used to bid on several freelance marketplaces and it was difficult for me to remember all the bids that i had placed and their deadlines. coupled with this the login information on various websites that i visit frequently became a problem. So i centered my tool around these objectives. I added project management, billing , invoicing and expense calculation to it and i had a perfect tool for my requirements.
Later on, i realized as to why not manage my contacts and schedules as well with this tool. Hence i added contact management, time scheduling, document management to this tool.
The icing on the cake came in the form of service management. My customers frequently emailed me regarding change requests, bugs, new requirements and other issues in their projects. So i decided to add a service management module to it in order to handle customer change requests, new requirements and issue / bug tracking.
Now i had a perfect tool to manage my it service business.
Now i wish to share it with other companies and individuals who share the same challenges as i faced.
have a look at it and send your comments - http://www.servicedesktop.com
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42 comments:
That,s really a informative description about the it service management. it also will be helpfull to tackle the problem about IT concern problems.Keep going
These days IT engaged in every field of life so thanx for giving such informative post about IT.
Great impression in the IT field Keep it up
Well approach used for management services its really very informative keep going
Good tools are used for the IT and service management thanx for sharing your ideas it,s really helpfull
Nice post you should mentioned the tools of IT ans SM and also tell importance but did not mention any example how to tackle the problem of using that tools.
Such a good tool you mentioned in your post and IT & service management is the key tools of the success of any business.really beneficial post
i am always interested in IT services because it give us more relaxation in our business for facing the problems and managing the organizational resources and you discuss it in your post thanks.
Thanks for providing the such a useful info about IT its really helpful for any kind of business.
Thanks for the brilliance work on IT and sharing what a wonderful info .Great stuff here
Thanks for providing IT service management its a really good for all of it.
i love about collecting the info about the IT because its really worthy for any field you have some good thoughts.
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its so informative. i like your posting.
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